Anyone use Critter Creek Cougar for steering wheel and dashboard restorations?
Be sure to be clear on the work to be done and even clearer on the price of the services.
I ordered parts from them as follows:
Receipt follows:
=========== TRANSACTION RECORD ==========
CRITTER CREEK COUGAR RES2
36279 RANGE RD 44
RED DEER COUNTY, AB T4G0N1
Canada
TYPE: Purchase
ACCT: Visa $ 110.90 CAD
CARD NUMBER : ############7810
DATE/TIME : 22 Mar 21 19:22:06
REFERENCE # : 001 000200 M
AUTHOR. # : 075258
TRANS. REF. : Invoice #4256
Approved - Thank You 000
Please retain this copy for your records.
Cardholder will pay above amount to card
issuer pursuant to cardholder agreement.
Nothing delivered to date. Beware! I have repeatedly requested either a refund or my parts. If I get either I will share that here.
Critter Creek will have an announcement shortly.
I hope it’s not bad news. I sent them my steering wheel, vent windows and bought some other parts from there and I’m still waiting for them.
I’ll bet it’s not good news.
Send by Registered Mail
Receive C.O.D.
DO NOT pay up front, DO get a signed delivery receipt
That’s what I’m afraid of Al. I have done business in the past with them and been happy with the results ie:(complete headlight grille, taillight assembly, restored wiring harnesses, complete instrument cluster). John
Per Facebook, they just completed a move.
Really poor business communication ( via Facebook no less ) not to notify existing customers and especially those with orders in various stages of process, that a move to the company was underway. Why not a banner across their web-site advising potential customer of possible delays in orders with the dates clearly spelled out ? Why not post something on this Forum, the most efficient way to notify the largest number of Cougar enthusiasts of this significant change to his business ? Take a cue from WCCC as to how to work with customers and enhance that relationship.
I got a text this morning, the web site is being updated by their web guy tomorrow. They don’t actually use this site but I have invited them to do so.
You put it on your credit card. Go ahead and contest it. I had a similar issue nd the credit card company refunded the money.
Just got the parts I ordered.
Did Critter Creek dispute the chargeback?
This is three year old thread.
They still have the same shitty business practice so I don’t think that matters 3 years later.